They spent 1.5 hrs and barely did anything at all. I used your support chat and that was a joke. I updated my drivers and now my sound doesn't work. Quote from: nicole.nicholas on January 17, 2022, 07:01:09 PM I'm having the same problem. I've reverted all drivers that have anything to do with sound but my sound still isn't working.Ī quick Google search shows that this is a common issue, so I'm not sure why it's such a headache to get this resolved. They sent my issue to their team who takes care of these things but I haven't heard back and I need this fixed asap, as I work in the audio industry, so this is a big deal not to have working.Īfter the chat, I went into the Avast Driver Installer app and clicked on 'Sound' and reverted all of them, then restarted but that still didn't work. They tried one thing to solve the problem in 1.5 hrs (uninstalled the driver and restarted) which I'd already done and it didn't work. Most of the chat was me sitting there wondering where they went, because they weren't doing anything and weren't letting me know what was going on.

Thank you for your feedback and have a nice day!

I just want to tell you that we are constantly doing our best to improve our product to make sure that such situations either won't happen at all or at least there will be a bare minimum of them. I know that all of this does not 'erase' what already happened to you. What is probably more important though is that we are also trying to improve the detection and installation process to eliminate such issues at the first place and there will be a better detection in one of the future updates. in your case it would be sound) so in future there will be no need to find them one by one in Windows but you should be able to revert them from one place directly inside our product. We also work on a feature which should help users to easily revert all drivers connected to a particular device (e.g. We really try to make the product better but there are still cases when a wrong driver is installed and then it causes such issues. First of all let me sincerely apologize for all troubles associated with usage of our product.

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